RETURN & EXCHANGE POLICY
Returns or exchanges may be accepted only where the product meets the applicable return conditions.
Generally, products must be:
- Unused
- Unwashed
- Unaltered
- In original condition
- With original packaging where applicable
- Accompanied by order information
Certain categories may have different return conditions due to hygiene, customization, safety or product characteristics.
Examples may include certain cosmetics, perfumes, jewellery, intimate/hygiene-related products, customized products and opened products.
The specific return eligibility of a product will be communicated where necessary.
